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Who will book our travel, plan our meetings and tell us who is writing what to us - Agentic AI, Generative AI, SaaS, and the Future

Writer's picture: Rajeev SharmaRajeev Sharma

On the business and technology front, we are witnessing a massive shift – one far bigger than just the rise of ChatGPT. Agentic AI is a panoramic innovation that goes beyond traditional intelligence systems. It goes from ‘listening and active’; to ‘thinking and proactive’; from ‘doing what it is told’’ to ‘autonomous decision making and action’.


We can only begin to imagine how it will redefine industries, reshape business functioning, introduce revolutionary models, and unlock new possibilities across industries.


Agentic AI: The evolution of intelligence

Intelligence is going through massive evolution. Can an entity make decisions on it’s own, independently, without direct control from us? Yes. Agentic AI goes about deciding on its own and executing those decisions autonomously.

 

SaaS models give us tools and applications to perform a wide range of tasks via a subscription. Agentic AI, however, goes far beyond embedding into systems, enabling real-time decisions, and autonomously managing operations.

It’s a profound shift. SaaS gave us access to softwares universally, while Agent AI opens a new era how that software get used and leveraged across ecosystems.

 

Agentic AI is not just about data and operations. Lets see what it offers

From an Autonomy perspective:

It assesses situations and contexts independently

Predicts outcomes with precision

Takes actions without human intervention

Operates autonomously, adapting to dynamic conditions.

 

From a Purpose perspective:

It deep dives and aligns with the goals, ambitions and objectives

Then works proactively to fulfill those goals while adaptive to changing environments.

 

From the integration perspective:

Seamlessly integrates with cloud systems, existing technologies, IoT and other hyper-connected networks.

Transforms the linear input-output method into a highly dynamic, responsive world.

 This evolution is not just about making AI smarter – its about making it more intentional, connected, proactive and action oriented.


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Lets see and imagine what happens/ or can happen hypothetically in certain industries:

 

Travel

Imagine Agentic AI handling every aspect of your travel, telling you where to go, depending on crowd density, personal preferences and makes real time plans looking at multiple parameters like weather, food allergy and minutest customisations. Even booking engines can use Agentic AI to predict multiple parameters and in case of emergency situations, flight delays take decisions and notify users autonomously.

 

Healthcare

Detecting health risks by monitoring health data. Using multiple forms of information and making personalised recommendations for preventive care or treatment plans.

 

Retail

Predict consumer purchase behaviours, manage inventory and look at future anticipate surges in demands. Interacting with consumers directly and giving them the best solutions without human involvement.

 

Financial

Monitor transactions, detect fraud and work with no human involvement to flag anomalies. A big part on credit risk assessment can be easily done.

 

Coexistence with SaaS We also know when a new technology comes it does not replace the previous one but coexists. Agentic AI will push SaaS up into a new world and dimension of predictive, proactive, action-oriented platforms. Agentic AI is actually the realization of the true potential of AI. The fact that it can act independently, predict outcomes and work to drive efficiency in processes is a big leap.


Watch out !


Agentic AI looks to be the biggest breakthrough in the digital age.

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